Thank you for shopping with us. We want you to be completely satisfied with your purchase. If you are not, we offer a 30-day return policy.
1. Return Window
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
2. Shipping Costs for Returns
- Defective or Wrong Items: If you receive a defective, damaged, or incorrect item, we will cover the return shipping costs. Please contact us immediately with photos of the issue.
- Non-Quality Issues: If you wish to return the item due to personal preference (e.g., changed mind, wrong size ordered, or no longer needed), you will be responsible for paying the return shipping costs.
3. Refund Process
Once we receive and inspect your return, we will notify you on whether the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5-7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Once we receive and inspect your return, we will notify you on whether the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5-7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
4. Non-Returnable Items
Certain types of items cannot be returned, like perishable goods, custom products, and personal care goods. Please get in touch if you have questions or concerns about your specific item.
Certain types of items cannot be returned, like perishable goods, custom products, and personal care goods. Please get in touch if you have questions or concerns about your specific item.
5. Contact Us
If you have any questions about our Return & Refund Policy, please contact us at:
If you have any questions about our Return & Refund Policy, please contact us at:
- Email: mailto:support@bvoutdoor.com
- Phone: +86 19875604184
- Address: Qixi Building 701, Kexue Avenue, Huangpuqu, Guangzhou, 510000, China