Customer satisfaction is our top priority.

We offer a full refund for items returned unused, unopened, and in their original, undamaged packaging. A partial refund may apply if the original packaging is missing or damaged.

Return shipping costs are the customer's responsibility.

Please include proof of purchase with your return request.

For orders that haven't shipped yet, you can request a cancellation directly or email our customer service at support@bvoutdoor.com to cancel.

Standard delivery usually takes about 7-10 business days.

Delivery times may vary depending on your location and local carrier conditions.

If your order has not arrived within 14 days, please contact us and we will check the shipment for you.

Open your order to find the tracking number, then check its status here: https://bvoutdoor.com/apps/17TRACK

All of our titanium products can be customized.

Customization on a single item costs an extra $8 USD. For orders of 50 pieces or more, customization is free.

Send your order quantity and the artwork you'd like customized to our customer service team at support@bvoutdoor.com and we'll get back to you as soon as possible.